jet2 — Safe and Responsible Platform

Responsible Gaming Your Protection,
Our Commitment

At jet2 we believe enjoyable gaming is only possible when it is done mindfully and safely. Your control, your limits — jet2 is always by your side.

21+

jet2 is for those aged 21 and over only. Account registration by minors is completely prohibited. We verify age to ensure safe and responsible gaming.

Why is Responsible Gaming Important?

Online gaming and betting can be an exciting form of entertainment, but it must be enjoyed with awareness. Responsible gaming on the jet2 platform is one of our core principles. We want you to enjoy every session safely and ensure that gaming never has a negative impact on your personal life, family, or finances.

Gaming is for entertainment only — it is not an alternative source of income. Treat every bet as an entertainment expense and never place more bets to recover money you have lost. Stay within your budget and enjoy.

Warning: Seek help if you notice these signs

If you feel that gaming is going beyond your control, you are repeatedly playing to recover lost money, you are hiding your gaming from family and friends, or you are using money meant for essential expenses on gaming — contact us immediately.

jet2's responsible gaming tools help you set limits, take breaks, and temporarily or permanently close your account when needed. Our support team is available 24/7 to speak with you in Bengali.

Our Protection Tools

Deposit Limits

Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and requests to lower the limit apply right away.

Session Time Limits

Set an alert or automatic log-out after playing for a set amount of time. This keeps you aware of how long your gaming sessions are and prevents you from spending too much time playing.

Time-Out Break

Take a temporary time-out from 24 hours up to 90 days. During this period your account will be inaccessible and no bets can be placed.

Self-Exclusion

Apply for long-term or permanent self-exclusion. The account cannot be reactivated during the exclusion period and promotional messages will be stopped.

Loss Limits

Once you have lost a set amount, betting will automatically stop. This helps you stay within your budget and limits financial losses.

24/7 Support

Our Bengali-speaking support team is available around the clock to help with gaming problems. Come to live chat — we help without judgment.

Core Principles of Responsible Gaming

Do's

  • Play for entertainment only, never as a source of income
  • Set a budget before playing and stick to it
  • Take regular breaks and spend time with your family
  • Accept losses calmly — trying to chase them is dangerous
  • Actively use the limit-setting tools
  • Do not hesitate to ask for help when you need it

Don'ts

  • Do not bet with borrowed or loaned money
  • Do not place larger bets to chase your losses
  • Do not game while drinking alcohol or under emotional stress
  • Do not hide your gaming from family or people close to you
  • Do not use money set aside for essential or daily expenses on gaming
  • Do not allow anyone under 21 to use your account

How Does Self-Exclusion Work?

1

Contact Support

Let our 24/7 support team know via live chat that you want self-exclusion.

2

Choose a Duration

30 days, 6 months, 1 year, or permanent exclusion — set the timeframe that suits your needs.

3

Account Locked

The account is deactivated immediately after the request. During this time login or deposits are not possible and promo emails are stopped.

4

Reactivation

After the period ends, the account can only be reactivated after a specific cooling-off period has passed and with support team approval.

Financial Safety and Deposit Limits

At jet2 the minimum deposit is ৳100 and the minimum withdrawal is ৳500. We offer safe and fast transactions via bKash, Nagad, Rocket, and Upay. Withdrawals are typically completed within 10 to 45 minutes.

Benefits of Setting Deposit Limits

You can set daily, weekly, or monthly deposit limits at any time from your account settings. Lowering a limit takes effect immediately. A request to raise a limit takes a set waiting period to come into effect — this protects you from making impulsive decisions.

Loss Limits and Bet Limits

Alongside deposit limits you can also set a maximum loss amount (loss limit) and a maximum amount per bet. These limits keep you within your budget and protect you from unexpected large losses.

Reality Check

During long sessions jet2 will automatically notify you via a pop-up message showing how long you have been playing and the total amount you have deposited and withdrawn. This reality check keeps you informed.

Enjoy Gaming Safely

Set your limits, stay aware, and enjoy jet2's world of entertainment. Our support team is always by your side.

Visit Casino Cricket Betting Read FAQ Play Slots

How to Recognise Problematic Gaming

Problematic gaming or gambling addiction can affect anyone. It is not something to be ashamed of — it is a health issue that has a solution. Ask yourself the following questions:

Are you repeatedly betting more than your budget?

Do you feel irritable or restless when you are not gaming?

Are you gaming at the expense of work, family, or studies?

Are you repeatedly placing larger bets to win back money you lost?

Have you borrowed money for gaming or are you thinking of doing so?

Are you hiding your gaming from family or friends?

If the answer to any of the above questions is "yes", please contact us via live chat or email [email protected] — our team is always ready to help you.

Questions and Answers About Responsible Gaming

After logging into your account, go to Settings or the Responsible Gaming menu. From there you can set daily, weekly, or monthly deposit limits. For any issues, contact us via 24/7 live chat support.

Once the set self-exclusion period has ended and a mandatory cooling-off period has passed, you can contact the support team to request reactivation of your account. In the case of permanent exclusion, reactivating the account is not possible.

No. jet2 strictly follows a 21+ age policy. Account registration or gaming by minors is completely prohibited. Age verification is carried out in suspected cases, and accounts found to be in violation are closed immediately.

A time-out is a short-term break — typically from 24 hours up to 90 days. During this period the account is temporarily inaccessible. Self-exclusion is long-term or permanent — it is for serious gaming problems, and the account cannot be reactivated in any way during the exclusion period.

Speak directly in Bengali via jet2's 24/7 live chat or email us at [email protected]. Our team will assist you confidentially and without judgment. You can request activation of self-exclusion, deposit limits, or any other protection tool.

Yes. A request to lower a deposit limit takes effect as soon as it is submitted. However, a request to raise a limit has a set waiting period — this protects you from making impulsive decisions and ensures responsible gaming.

If you believe a family member is engaged in problematic gaming, speak openly with them and encourage them to seek professional help. You can also notify the jet2 support team — we will help take protective measures on the relevant account.

Enjoy jet2 Safely

Follow the responsible gaming rules, set your limits, and enjoy gaming with peace of mind. Visit our FAQ to learn more or go directly to your preferred section.

Go to Home Page Read FAQ Cricket Betting Slots Games jet2 Casino