jet2 Privacy Policy

1. Introduction and Purpose

jet2 ("we", "us", or "the platform") is a trusted online casino and sports betting service provider. This Privacy Policy ("Policy") provides a detailed description of what personal information we collect when you use the services offered through our website jet2.cam, how that information is stored and processed, and in what circumstances it may be shared with third parties.

This Policy clearly defines both your rights and our responsibilities regarding the protection of your personal information. By using jet2's services, you are considered to have given your consent to the terms of this Privacy Policy. We recommend that you read this Policy in full and contact us if you have any questions.

This Privacy Policy applies only to jet2's own services. We are not responsible for third-party websites or services.

2. What Information We Collect

jet2 may collect the following types of information in order to provide its members with a safe and seamless service:

2.1 Registration and Identity Information

• Full name, date of birth, and gender
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Username and password

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals)
• Transaction history, amounts, and timestamps
• Partial bank account details (where applicable)

2.3 Usage and Technical Information

• IP address, browser type, and version
• Device information (operating system, screen resolution)
• Session duration, pages visited, and click patterns
• Information collected through cookies and similar tracking technologies
• Referral source (how you arrived at our site)

2.4 Communication Information

• The content of communications with us via live chat, email, or other channels
• Complaints, reviews, or feedback

3. Purposes for Using Information

jet2 uses the information it collects for the following legitimate purposes:

4. Cookies and Tracking Technologies

The jet2 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions, verifying security tokens, and ensuring functional service. Without these, the platform will not work properly.
• Functional Cookies: Used to remember your preferences, language selection, and personalised settings.
• Analytics Cookies: Help analyse user behaviour to improve the platform's performance and content.

4.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may prevent some parts of the platform from working properly. Most modern browsers provide detailed instructions on managing cookies in their help pages.

5. Information Sharing and Disclosure

jet2 does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:

5.1 With Service Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure maintenance. These partners receive information only for contractual purposes and are not permitted to use it for independent purposes.

5.2 For Legal Obligations

Disclosure of information may be required pursuant to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, we provide only the information that is legally required.

5.3 For Fraud and Money Laundering Prevention

If suspicious activity is detected, we reserve the right to share relevant information with the appropriate authorities. This is essential for the security of all users on our platform.

5.4 In the Event of a Business Transfer

In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. Users will be notified in advance in such cases.

6. Data Security Measures

jet2 applies industry-standard technologies and practices to keep your personal information secure. Our security framework includes:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by strong encryption technology, which prevents unauthorised parties from reading it.
• Secure Data Storage: Stored data is kept in encrypted databases and access is strictly controlled.
• Two-Factor Authentication (2FA): An additional layer of security is provided when accessing your account.
• Regular Security Audits: Periodic security assessments are conducted to identify potential vulnerabilities.
• Staff Training: All members of our team receive regular data protection training and are bound by a commitment to maintaining confidentiality.
• Minimum Access Policy: Employees can only access the information they need to perform their duties.

However, the transmission of data over the internet is not entirely risk-free. While we strive to ensure the highest level of security possible, we cannot guarantee absolute protection.

7. Data Retention and Deletion Policy

jet2 does not retain personal information for longer than necessary. Retention periods depend on the type of information and the purpose for which it was collected:

7.1 Information for Active Accounts

For as long as your account remains active and you continue to use our services, the necessary information will be retained.

7.2 Information for Closed Accounts

Even after an account is closed, certain information may be retained for a specified period for purposes of legal compliance, dispute resolution, or fraud prevention. Financial transaction records are generally retained for a longer period.

7.3 Requests to Delete Information

You may request that your personal information be deleted. However, some information may need to be retained despite your request due to legal obligations or ongoing disputes.

8. Your Rights

jet2 respects each user's rights regarding their information. You have the following rights:

8.1 Right to Access

You have the right to know what information we hold about you. Upon receiving your request, we will provide that information within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is inaccurate, you may request that it be corrected. This request can be made through your account settings or by contacting support.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. We will fulfil this request unless there is a legal obligation preventing us from doing so.

8.4 Right to Object to Processing

In certain cases, such as marketing communications, you have the right to object to the processing of your information. You may make this request by contacting us at any time.

8.5 Right to Data Portability

You have the right to receive your own information in a structured, commonly usable format, although this right applies within certain technical and legal limits.

To exercise any of the above rights, contact us at [email protected] or via live chat.

9. Protection of Minors' Information

jet2's services are intended solely for adults. Only those aged 21 or above may open an account and use our platform.

We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor's information has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

If you know of a minor who has opened an account on jet2, please notify our support team.

10. Third-Party Services and Links

Our platform is integrated with third-party services such as bKash, Nagad, Rocket, and Upay for payment processing. These services have their own privacy policies and operate completely independently.

jet2 is not responsible for the privacy practices of these third-party platforms. We recommend that you review their own privacy policies before using these services.

Game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others) may process a limited amount of technical data necessary to operate their games. This data processing is governed by their respective terms and conditions.

11. Changes to This Policy

jet2 may update this Privacy Policy from time to time. Reasons for changes may include:

• Changes to legal or regulatory requirements
• Addition of new features or methods to the service
• Improvements to data protection practices
• Clarifications based on user feedback and reviews

For significant changes, we will publish a notice on the website and, where applicable, notify you by email. Continuing to use the platform after changes have been made means you have agreed to the updated policy.